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Home>Delivery and returns

Delivery and Returns

Delivery

SOMEWHERE uses the services of the UPS company for the delivery of your orders. The usual delivery times are between 2 to 5 days, for any order placed before 6 PM (French time), subject to availability of the products and provided that the user has submitted correct data. In any event, these timeframes will not be longer than 30 days. Thanks to the new delivery service, you can track your parcel’s delivery. To do so, you have only to click on the link provided for this purpose in the shipping confirmation e-mail sent by the UPS company. This will take you to the UPS site.

The parcel will be delivered to the delivery address indicated by you. The UPS agents will make three attempts to deliver your order. After three unsuccessful attempts, the UPS agents will try to contact you by telephone or e-mail. Should you not respond within 48 hours, the order will be automatically returned to the sender.

For each order, you are asked to provide an inclusive contribution to the costs for processing your order of 5,90€ (postage, handling and packaging of the parcel), even if the delivery will involve several parcels.

Exchange or Refund

If an article does not suit you, you can exchange it or request a refund within 15 days after receiving your order (including special offers and sale items). To do so, simply fill out the section provided for this purpose in the invoice and return the item to us, unworn and in the original packaging (having completely filled out the corresponding section on the back of your invoice), to the following address:

  • SOMEWHERE VEPEX 5000
  • 59586 LILLE CEDEX 9
  • FRANCE

You will be responsible for the return shipment cost using the postal services. The refund will be provided onto your credit card or in the form of a credit note, depending on the payment method used at the time of your order. If you reside within the European Union, you will return your order by your own means and at your expense (in the absence of more favourable national provisions), while selecting the carrier of your choice (local postal services, UPS, DHL ...).

Last days ! the costs for processing your order are FREE ! It’s the good time to discover Somewhere ! Only this season : RETURN by UPS is FREE for exchange or refound ! Try ! it’s free ! To do so, follow these steps :
- Prepare the list of item to return : same information as the section provided for this purpose in the invoice
- Contact us by email (http://www.somewhere-paris.com/en/Contact.htm) or by phone on +33 361 76 66 10 (Monday to Friday, 9 am to 1 pm ,French time) with those information and your request
- Customer Service will send you by email the preprinted Return labels
- Print the preprinted labels
- Call to UPS (phone number on the labels) in order to schedule the pick up
The refund will be provided on to your credit card or in the form of a credit note, depending on the payment method used at the time of your order, within 10 days.

Should you wish to return your order, you must visit the offices of the carrier of your choice (for example the local postal services) in order to fill out an export declaration. You will then be asked to indicate the country of origin of the merchandise (manufacturing country indicated on the item’s “made in” label), the original amount and the selected INCOTERM. The latter will be DDU: Delivery Duty Unpaid. You will then have to pay the return shipment cost, but will not have to pay the export duties.